Briza's Cleaning Services LLC FAQs
From booking to products, we’ve answered your most common questions below. Still need help? Contact us—we’re happy to chat!
Do you bring your own cleaning supplies?
Yes, we provide all necessary cleaning supplies for your home. We appreciate using your vacuum and mop if available, but we always have backup equipment if needed.
Do I need to be home while you are cleaning?
No, you do not need to be home while we are cleaning, as long as we have a way to enter. Most clients provide a door code or hide a key. If you’re home, we’ll gladly work around you.
What if I have pets in my home?
We welcome your furry friends! We’re used to working around pets. If you have an indoor pet, please notify us upon booking. We ask that you have them in a kennel or confined in a specific area while we clean, if at all possible.
Do I need to sign a contract?
No, you are not bound to a contract. We want you to WANT us there!
What if I need to cancel or reschedule my visit?
Please give at least 24 hours’ notice to cancel or reschedule without fees. Rescheduling depends on availability and incurs a $15 fee.
What if I am not satisfied?
Brizas Cleaning Services LLC offers a 100% Satisfaction Guarantee. Notify us within 24 hours with photos, and we’ll arrange a fix-up visit based on availability. This provides you with the opportunity to have us come back to fix the tasks. The fix-up visit time and date will be in accordance with our availability.
Do you need to visit my home to provide me with a quote?
No, you simply fill out the online form located on our website, and we will email you a quote within one to two business days. Any specific questions or recommendations can be discussed by email or on the phone once you’ve received the quote.
Do you use eco-friendly cleaning products?
We offer an eco-friendly cleaning option using Pink Solution products for a green clean.
What types of payment can I use for my cleaning visits?
We accept various payment methods, including all major credit cards, cash, checks, Zelle, Venmo, and direct deposits. Credit card information can be stored in our system and charged automatically after each visit. Payment is expected to be sent upon receipt of the invoice.
Are you insured, licensed, and bonded?
We are an insured, bonded, and licensed business, providing peace of mind. Our GST number is on invoices for tax purposes.
The Brizas Cleaning Services LLC crew is selectively chosen through a series of criminal record checks, background checks, and reference checks.
Do I have the same cleaner at each visit?
Our goal is to provide you with the same cleaning team at each visit. On the occasion of illness or booked time off, we would send a different cleaner/team. The Brizas Cleaning Services LLC standard is taught consistently to all our cleaners. If you are ever unsatisfied with your team, we will be sure to find the right fit for you.
Do I need to do anything to prepare for my cleaning visit?
No, we want you to have us come clean without having to “clean for your cleaner.” If you feel you absolutely need to do something, it is helpful to have the space tidied up, beds made and laundry/toys picked up. There is absolutely no obligation to have anything clean before we come.
